Congratulations!

Roscoe Properties would like to congratulate two of our managers, Amanda and Kelly, on earning their Certified Apartment Manager (CAM) designation through the Austin Apartment Association!  Thank you for your hard work and enthusiasm, we know you two will go far!

kelly & amanda

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Resident Reviews

Michael is our property manager for the Tambaleo and Townhollow communities in south Austin, and his residents love him!  Check out the amazing kudos he recently recieved from a past resident:

I’ve been in NYC for a few weeks now, and I just wanted to shoot you a quick message to say thank you for everything in Austin. I miss the complex SO MUCH! I have lived in so many different places over the last 6 years, and this honestly was the best situation I have ever been in and you were, by far, the best property manager/landlord I ever had. If I am ever back in Austin, you can expect to hear from me, and I will be sure to refer anyone looking for a place your way. Roscoe is one of the few apartment complexes/companies I have lived in where I felt like you truly cared about my well-being and went out of the way to make sure I was comfortable.

Keep up the great work Michael!  Interested in having an equally terrific experience?  Check out the Townhollow website and apply for an apartment online, or view the Tambaleo website and give Michael a call at (512) 215-9763.

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2013 Company Bus Tour!

One of the great things about being a Roscoe Properties employee is going on the annual Roscoe Bus Tour.  Each year, our office and corporate staff get together and travel to almost all of the communities in our portfolio.

On the bus!

On the bus!

It’s a terrific event where managers get to show off their beautiful communities, leasing staff increase their referral knowledge, and we brainstorm as a company on how improve our residents’ experiences.

We started the day at our Manor Rd communities, where we were all very impressed with their recent office remodel, and their plans to combine the communities into one umbrella name: Volume.

Remodeled office interior at Bowman's Walk in Round Rock.

Remodeled office interior at Bowman’s Walk in Round Rock.

We next moved north to check out our communities in Round Rock and Pflugerville.  Bowman’s Walk Apartments has just finished their office renovations – wow!  With new possibilities opening up for Roscoe Properties in this area, we can’t wait to see what’s next!

We then visited our communities in South Austin: Saddle Creek, Terrain, and The Enclave.  Saddle Creek’s office includes a terrific resident computing area, game room, and a stunning pool - all stellar amenities for their residents.

Saddle Creek's beautiful pool!

Saddle Creek’s beautiful pool!

 

Visiting the first completed apartment home at Terrain!

Visiting the first completed apartment home at Terrain!

All the staff loved visiting and comparing Terrain and Enclave, as Terrain has just started their renovation progress and Enclave has now finished their major community improvements.

It really gave the managers a sense for the transformation they can expect at Terrain.

We then moved on to our more central communties: The Arrangement, The EstablishmentSouth Congress Commons and Townhollow.  All of these communities are about to recieve the benefits of the growth and construction on the South Lamar corridor – we cannot wait to see this neighborhood next year!

San Antonio manager Courtney admiring The Establishment's modern interiors.

San Antonio manager Courtney admiring The Establishment’s modern interiors.

We ended the day with a stop at one of our newest management homes: Timbercreek Apartments.

At Timbercreek - Manager Kelly is so excited to show us around!

At Timbercreek – Manager Kelly is so excited to show us around!

With stunning downtown views, amazing floorplans, and an enthusiastic staff, we know that Timbercreek is going to be a knockout on the tour next year.

With approximately 3,000 apartment homes and around 60 site staff & corporate employees, Roscoe Properties definitely has the perfect home for Austin (and San Antonio!) residents, and the experienced staff to help them find their match.

We’re continually impressed with the quality of our apartment homes and our staff – what a great group!

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Progress at Terrain

This morning, I stopped by Terrain, one of our newest communities.  Located on South 1st Street north of Stassney,  I was very impressed with Terrain’s renovation progress!  Take a look at the almost completed new interiors of their first renovated apartment below.  Stop by Terrain, or call (512) 442-9878  to pre-lease one of these beatiful apartments TODAY!

PH kitchen

Upscale kitchen with dark wood cabinetry and high end appliances

PH living room

Bright living room with gray plank vinyl flooring

backsplash

Unique stone backsplash in the kitchen

 

Terrain’s floorplans include 1 bedroom, 1 bedroom + study, and 2 bedroom apartment homes.  All homes have either W/D connections or stackables pre-installed.  The community will also have a renovated pool, management office, and a brand new fitness center!

PH bedroom

Modern ceiling fans in all bedrooms

 

Temp sign

Join us at Terrain!

 

 

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Playground Donation

Changes are underway in the 78741 zip code.  Park View at Townlake has a new name, The Arrangement, and the exteriors are beginning to undergo their improvements!

Last week, The Arrangement’s playground equipment was donated to Foundation Community’s Southwest Trails location.

Foundation Communities is a local non-profit providing first class,  affordable homes and support services for thousands of low-income  families and individuals, empowering them with the tools they need to  succeed.    source

See below for photos of the equipment in it’s new home.  Their staff says the kids are super excited to play on it – have fun, and play safe!

playground

 

playground 2

 

 

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Welcome Timbercreek Apartments!

With the new year, Roscoe Properties welcomed Timbercreek Apartments to our managment portfolio.  The new staff wanted to celebrate and introduce themselves, so they hosted their first resident happy hour!  Car2Go co-sponsered the event, and gave away loads of goodies and free memberships.  Also, beginning this week, Timbercreek will have 3 dedicated Car2Go spaces.  Thanks so much for welcoming the Roscoe team!

timbercreek hh

timbercreek kids

photo 2

2

image

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What is Roscoe to you?

According to Jennifer, one of our talented staff members, Roscoe is:

Remarkable and

Over the top

Service that

Comes from

Our dedicated

Employees.

Jennifer writes “This cheered me up, because not only does this apply when dealing with residents and prospects, but with one another.” Thanks for the submission!

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Tech @ Roscoe – The Touch Screen!

tech@roscoeRoscoe Properties is continually on the cutting edge of apartment management technology.  Today, I spoke with Jaime, the manager of our vibrant Manor Road communities, in an up and coming neighborhood of east Austin.  We talk about how she is using the touch screen technology to improve the leasing and residential experience.

Roscoe Properties (RP): Morning Jaime!

Jaime (JJ): Good morning!

RP: Manor Rd. is one of the early adopters of an in-office touch screen available for residents and prospective residents to use.  How often does the screen get used?

JJ: It gets used a lot.  Anyone who wants to apply for an apartment uses the touch screen to fill out their online applications, and pay their fees right away after the tour.  We also always have the Roscoe website pulled up on the screen, so when the office is busy we invite people to explore the site on their own while they wait.

The touch screen allows for easy resident and applicant computing.

The touch screen allows for easy resident and applicant computing.

RP: Why is your community a good location for this technology?

 JJ:  The Manor Rd neighborhood is full of people that like to do everything online; this is a trendy area that can appreciate a touch screen.  The residents and applicants are used to having technology be a part of their everyday lives.

RP: How does the touch screen benefit your community?

JJ: It’s a great way to promote online rent payments, because we can walk the residents through the process in person.  The touch screen assists the leasing staff too, because people can fill out an application and pay online right away after the tour; the agents don’t worry about them leaving and whether they’re filling the application out at home or not.  Applicants can also look up and print their supporting documents, like proof of income.  And it’s also a convenience for the residents, because if the internet service in their apartment is down, they appreciate having the ability to just visit the office.

RP: Are you excited about the touch screen?  Why?

Volume Roscoe Prop (4)

Interested in using the touch screen to fill out your own apartment application? Stop by the office at 2604 Manor Rd, or call (512) 320-9955

JJ: Well, I think it’s cool to have a touch screen, staff and residents play around with it sometimes, zooming and stretching pictures; as if it’s the most amazing thing they’ve seen. But I’m really excited about it because when I want to sign someone up for online payment, or have them submit an application online, I can sit at my own desk and still do my work.  I can continue doing what I needs to be done on my end, and there’s no awkward silence while they fill the online forms out on my computer.  It makes the leasing process smoother and quicker for us.  I do love it.  We also use it play Pandora or online radio to keep the office upbeat. We’re listening to “I <3 Radio” right now!

Thank you Jaime for being a part of our Tech@Roscoe series.  We can’t wait to visit the office and use the touch screen ourselves!

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A Roscoe Properties Staff Member Is…

 

… a part of a rapidly growing company.  Roscoe Properties has doubled in size each year for the past 3 years, and we anticipate further growth as we expand into new markets throughout the country.

… dedicated to two sets of valued customers: our clients and our residents.  Our mission statement and values reflect the needs of these two groups.

Mission Statement

“To enhance our clients’ investments and create quality living environments for our residents all while operating according to the highest ethical standards.”

Values

Integrity – We provide an atmosphere of respect and trust by treating each individual as we would like to be treated.  We are honest with one another and with our stakeholders.

 

Excellence – We are committed to consistently attaining the highest levels of performance.  We establish clear accountability and are enthusiastic and ambitious.  We recognize and reward achievement.

 

Continuous Improvement – We seek out new opportunities for individual and organizational growth.  We are committed to being leaders in our industry through the development of leaders in our company.

 

Teamwork – We share ideas, opinion and expertise openly within our company as well as with our stakeholders.  We believe in collaboration and participation in the decision-making process.

 

Profitability – We recognize and accept the fiduciary responsibility entrusted to us by our clients.  We produce a level of profits that fairly compensates stockholders’ risks and employees’ efforts.

…held to these values in their day to day operations through reliable accounting, treating all residents and clients with courtesy and respect, providing constructive feedback to supervisors, asking for help when they’re unsure, attending continuing education classes and driving the prices of their submarket.

…always in an active state of growth.  We take pride in their versatility, willingness to help, and ambition.  Roscoe staff members dream big!  They want to be a regional managers, become a financial analyst for our asset management sister company, and be the best leasing agents Roscoe has ever seen.  They share their ambitions with supervisors and work to it!

… committed to our company’s ambitious goals too.  We intend to have fully paperless offices by January 2014, with all lease and notice documents saved online in our cloud-based software Yardi.  We aim to provide all our residents with downloadable maintenance request apps within the year, and we will grow our communities’ already strong social media presences. Finally, we plan to continue leading the industry in online rental payment rates.

…a member of professional organizations such as the Institute of Real Estate Management (IREM) and the Austin Apartment Association (AAA).   We encourage all employees to explore joining these organizations.  Additionally, after 12 months, Roscoe Properties will financially help you to achieve professional certifications through these organizations such as your CAM, ARM, NALP, CPM®.

The Roscoe brand stands for enthusiasm, modern technology, ingenuity and growth. The ideal employee is hard working, ambitious and tech savvy with great interpersonal skills and a strong attention to detail.

Roscoe_logo

Do you think you’ve got what it takes?  Contact careers@roscoeproperties.com, and view our company page on Linked In for current open positions.

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Why Roscoe Properties?

Why do you work at your job?  How do you choose a new position? Our property controller recently shared her reasons for being a Roscoe staff member when she reached out to a potential employee.

I just want to reach out to you because our HR manager said you declined our offer.   Just so you know, Roscoe promoted 7 people from within in December, myself included.  Roscoe is a really great company to work for if you are looking to move up – your hard work does not go unnoticed around here.  I have been here less than 2 years and have been promoted 3 times.

I also remember you mentioning during your interview that you functioned best when not being micromanaged.  The vibe around here is very chill.  Here at Roscoe, we enjoy our freedom – we can take lunches whenever we want and our desk does not have to look a certain way!  And, don’t forget how awesome our reporting process is – we are fortunate to have all the bells and whistles.  We are all about streamlining our processes around here.  I can’t remember the last time I had to file something because everything is digitized.

I really enjoyed meeting you and was impressed with both you and your resume – you are very smart and know what you’re doing.  I think we would work well together and I would be thrilled to have you on  my team.

Some other perks about Roscoe – the people here are amazing, I love coming to work to see my coworkers.  We all get a long, a bunch of us even go to J Blacks most Fridays to enjoy their delicious (half-off) pizzas.   Roscoe throws great parties and has great benefits (insurance, 401K, PTO).  Every year we are treated to a full day of property touring – we rent a party bus and visit most of the properties we manage.  The tour is nice because you get a chance to see the properties you are doing the accounting for and you get mingle with your coworkers while being paid!

I really hope that you reconsider our offer.  I know that the possibility of a promotion is enticing and you should do whatever you think is best and will bring you the most happiness.  But, you seemed really unhappy with your position and the way the accounting department operates when you were interviewing, so I just wanted to reach out to you and let you know that there is a lot of room for growth here at Roscoe and we would love to have you on our team.

We’re always thrilled to have employees who enjoy coming to work, so thank you for sharing the email.  The potential employee ended up accepting our offer, and we look forward to welcoming her to our team!

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